Creating a view to display the problem records created in the last 30 days

Views are used everywhere in the Service Manager console to display objects of a certain class and for a given criteria. If you take a look at the views for the problem management process, there are a few predefined views, as follows:

• Active Known Errors

• Active Problems

• Closed Problems

• My Problems

• Needing Review

• Resolved Problems

These are all good and useful views, but there's a good chance that you might want to create a couple of additional views. For instance, you might want a view that shows all the problem records that have been created in the last 30 days, regardless of their status.

Getting ready

Make sure that SCSM is up and running and that you have sufficient privileges to create a new view.

How to do it...

Here's how you create a view to display all the problem records that have been created in the last 30 days:

1. Open the Service Manager Console and go to Work Items.

2. Select Problem Management.

3. Click on the Create View...