Configuring the Service Requests, Activity, Release, Knowledge, and Change Management global settings
This recipe will provide the steps required to configure the general settings, which apply to all Service Requests, all Activity class types, Release, Knowledge, and Change Management class Work Items.
Getting ready
You must ensure you have successfully installed the SCSM product, are a user in the SCSM Administrators role, and have the SCSM console open. Plan a naming standard for the process prefix and agree a size limitation for attachments.
How to do it...
The following steps will guide you through the process of configuring other global settings:
Navigate to Service Manager Console | Administration | Settings | Knowledge Management Settings and click on Properties under Tasks, as shown in the following screenshot:
Type your organization's agreed prefix under Knowledge article prefix: (for example, replace the default KA with KB). Click on OK to commit your change:
Repeat Step 1 and this...
