You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes FREE CHAPTER

2. Personalizing SCSM 2016 Administration

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Preparing for Service Manager 2016

Although an in-place upgrade from Service Manager 2012 R2 to Service Manger 2016 is supported, there are some important aspects to be taken into account before you upgrade your environment to Service Manager 2016.

Supported upgrade paths

In order to do an in-place upgrade to Service Manager 2016, you must be running Service Manager 2012 R2 with Update Rollup 9 (version 7.5.3079.607 or later). If you are currently using an earlier version, you must first upgrade to Service Manager 2012 R2 and install the latest Update Rollup.

If you are running either or both Service Management Automation 2012 R2, and Orchestrator 2012 R2, in your environment, and you are using the Orchestrator connector to import runbooks into SCSM, you must first upgrade Service Management Automation and Orchestrator to version 2016.