You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes FREE CHAPTER

2. Personalizing SCSM 2016 Administration

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Downloading and installing SMLets

SMLets are a set of PowerShell cmdlets (pronounced as command-lets) to do administrative tasks and automate things in Service Manager. By using the different cmdlets in SMLets you can do things that you are unable to do from the console and create some very powerful scripts. This makes the SMLets a vital part of any Service Manager administrator's toolbox.

There are in fact an official Service Manager PowerShell module included in the product, and even if it's becoming better and better, the SMLets still offers more powerful capabilities.

Note

Please note that SMLets is a community-driven open source project and is not officially supported by Microsoft. Members of the Service Manager product group was the original creators for SMLets and have done almost all the development.