There are many apps for Dynamics 365 that you can use individually or together. You need an understanding of these apps and their capabilities so that you can decide whether to use the out-of-the-box (OOTB) functionality of the apps, customize the apps, or even build your own custom apps.
You can find out more about the Dynamics 365 apps at https://docs.microsoft.com/dynamics365/.
Although the focus of the PL-200 exam is the Power Platform, you need an awareness of the Dynamics 365 apps. The main Dynamics 365 model-driven apps built by Microsoft on the Power Platform and that use CDS are as follows:
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Project Operations
- Dynamics 365 Marketing
These are known as first-party model apps – in short, the apps provided by Microsoft to differentiate them from the apps that software companies (third parties) supply, or that you create using the Power...
