Adding a chatbot to Microsoft Teams

Chatbots can be used by internal users, as well as external customers. Microsoft Teams is an ideal location to deploy your chatbot as it will operate as a native Teams bot and share Teams' appearance.

Chatbots built using Power Virtual Agents can be used inside Microsoft Teams. You need to select the Microsoft Teams channel and click Turn on Teams. Once you've done this, the following pane will appear:

Figure 15.6 – Linking your chatbot to Teams

Clicking on Open bot will open Microsoft Teams. A window will appear where you can add the chatbot to Teams:

Figure 15.7 – Adding your chatbot to Teams

Clicking on Add will add the chatbot to Teams. The following screenshot shows the chatbot working within Teams:

Figure 15.8 – Chatbot in Teams

The chatbot will only be available for your user. To allow other users to add the chatbot themselves, you need to share the chatbot with your organization. The Submit...