A Power Virtual Agents chatbot includes several system topics to improve the usability of your chatbot. For example, there are topics for Greetings, Goodbye, and Thank you.
Your chatbot uses the most appropriate topic based on user input. If the chatbot cannot determine which topic to use, then the chatbot will prompt the user again. If the chatbot still cannot determine the user's intent, then the chatbot will use the Escalate system topic.
You may want to handle the escalation differently by prompting the user with different questions to try and pinpoint their intent. To change the default escalation behavior, add a fallback topic.
Your chatbot will have multiple topics and Power Virtual Agents will choose the most appropriate topic by matching the phrase entered by the user with the trigger phrases in the topics. You will then start on the conversation path defined in the authoring...
