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Mastering ServiceNow Scripting

You're reading from   Mastering ServiceNow Scripting Leverage JavaScript APIs to perform client-side and server-side scripting on ServiceNow instances

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Product type Paperback
Published in Feb 2018
Publisher Packt
ISBN-13 9781788627092
Length 226 pages
Edition 1st Edition
Languages
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Author (1):
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Andrew Kindred Andrew Kindred
Author Profile Icon Andrew Kindred
Andrew Kindred
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Table of Contents (14) Chapters Close

Preface 1. Getting Started FREE CHAPTER 2. Exploring the ServiceNow Glide Class 3. Introduction to Client-Side Scripting 4. Advanced Client-Side Scripting 5. Introduction to Server-Side Scripting 6. Advanced Server-Side Scripting 7. Introduction to Custom Pages 8. Scripting with Jelly 9. Debugging the Script 10. Best Practices 11. Deployments with the Update Sets 12. Building a Custom Application Using ServiceNow Scripting 13. Other Books You May Enjoy

Update set best practices


When using update sets, there are some best practices we can adhere to to ensure we avoid adding bad customizations to our production instance and use update sets to their full potential.

Firstly, it is always a good idea to check the updates contained in your update set before completing it. Sometimes a developer can inadvertently add an update they did not mean to to their update set. Therefore, it is always a good idea to check each individual update contained in your update set. In particular, pay special attention to any updates where the action is DELETE, as this can be harder to undo.

We can see some example updates in an update set in Figure 11.6:

Figure 11.6: Update set containing sample updates

We can see the updates in this update set in the Customer Updates tab of the related lists. We can see three updates in the update set example, including two client scripts and a business rule. We need to ensure that every customer update we see is a change we want...

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