Summary

In this final chapter – which I hope was a logical and coherent conclusion for you of all the previous chapters – you learned that the future of CS is a bright one. But you also learned that it would look radically different from how it looked in the past. With this book, we tried to explain that there is a strong connection between the recent economic contraction, along with its accompanying corporate financial constraints, and the ways that companies came to view organizations such as CS with more scrutiny. And rightly so – they’ve historically struggled to measure and prove revenue impact. That economic contraction and the tight money supply forced executives to step back and examine their own companies to root out waste and inefficiency. Waste was not something they likely found but inefficiency is certainly something that many CS organizations were guilty of. That might be unpleasant for CS professionals to hear but to move forward, we should...