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No matter what software system you're interested in learning about, understanding the interface is likely to be the first step toward success. ServiceNow is a very robust IT service management tool, and has an interface to match. Designed both to be easy to use, and to support a multitude of business processes and applications (both foreseen and unforeseen), it must be able to bend to the will of the business, and be putty in the hands of a capable developer.

In this chapter, you'll learn all the major components of the UI (user interface), and how to manipulate them to suit your business needs, and look good doing it. You'll also learn some time-saving tips, tricks, and UI shortcuts that have been built into the interface for power users to get around more quickly.

These UI shortcuts and other pro tips will be collected at the end of this book in a final chapter that'll be available online as a quick pocket-reference.

This chapter will cover the key components of the user interface, including:

The content and ServiceNow frames
The application navigator
UI settings and personalization
UI15 versus UI16 interface components and configuration
Differences between the Geneva and Helsinki interfaces
Pro tips for flying around the interface like a seasoned pro

We recommend that you follow along in your own development instance as you read through this section, to gain a more intimate familiarity with the interface.

Key benefits

Leverage ServiceNow’s capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions

Build core administration, management, and maintenance skills with IT service management and IT operations management

Improve your workflow efficiency by designing and creating responsive and automated workflows

Description

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.

Who is this book for?

This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. System administration experience is necessary.

What you will learn

Acquire and configure your own free personal developer instance of ServiceNow

Read (and write!) clear, effective requirements for ServiceNow development

Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability

Know how to troubleshoot when things go wrong using debugging tools

Discover developer “tips and tricks”

Pick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting out

What do you get with a Packt Subscription?

Free for first 7 days. $19.99 p/m after that. Cancel any time!

Unlimited ad-free access to the largest independent learning library in tech. Access this title and thousands more!

50+ new titles added per month, including many first-to-market concepts and exclusive early access to books as they are being written.

Innovative learning tools, including AI book assistants, code context explainers, and text-to-speech.

Thousands of reference materials covering every tech concept you need to stay up to date.

Subscribe now

View plans & pricing

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Magic Apr 01, 2017

Very comprehensive!

Amazon Verified review

Mohith Kumar Apr 26, 2017

This is an excellent book and covers all complex topics in a simple lucid language

Teresa Mar 20, 2018

Huge help

Glenn M Labas Jun 13, 2018

My company acquired a company that created an application that runs on ServiceNow. I needed to learn it ASAP. This book was just the ticket. It walks the reader through the ServiceNow concepts in an easy to follow manner. It also suggested the free development instance ServiceNow offers, which is invaluable to use to follow along with the book. All in all, I highly recommend this book if starting out with ServiceNow.

George Russell Jan 12, 2018

Once again!!!!! Excellent learning experiences in this book. Keep it coming.

Learning ServiceNow: Get started with ServiceNow administration and development to manage and automate your IT Service Management processes

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