Chapter 1, Introducing Jira, gives you a comprehensive overview of what Jira is as a tool, what problems it tries to solve, and various types of Jira applications.
Chapter 2, Getting Started with Jira Core and Basic Usage, will teach you how to set up Jira and start using it immediately. This chapter is focused on Jira Core for business teams and will focus on the basic usage of the tool.
Chapter 3, Using Jira Software for Development Teams, covers how Jira can be used for software development using agile-based projects. This chapter will show you how agile boards work in Jira.
Chapter 4, Using Jira Service Desk for Helpdesk, is focused primarily on using Jira Service Desk for your support desk. Here, we will cover various aspects of Jira Service Desk, including Portal, Queues, and SLAs.
Chapter 5, Jira Schemes and Configuring Project Workflow, starts the journey of Jira customization so you feel more empowered in using Jira in a way that suits you. This chapter will kick-start configuring your Jira instance by modifying the workflows.
Chapter 6, Configuring Project Screens and Permissions, continues the customization aspects of Jira. Here, we will show how to add new fields in your project, and also learn how to control who can do what in the project by looking at permissions.
Chapter 7, Reports and Dashboards, will show you how to analyze data in Jira by looking at the various reporting capabilities of the tool. We will look at project reports, as well as learn how to create our own custom dashboard.
Chapter 8, Best Practices, allows us to finally spend some time discussing various best practices that you should employ when using Jira in your organization. This will ensure top-notch performance of your Jira instance, and make sure that administration of your instance is not a daunting experience.
