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Implementing Microsoft Dynamics 365 Customer Engagement

You're reading from   Implementing Microsoft Dynamics 365 Customer Engagement Configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions

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Product type Paperback
Published in Mar 2020
Publisher Packt
ISBN-13 9781838556877
Length 426 pages
Edition 1st Edition
Concepts
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Author (1):
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Mahender Pal Mahender Pal
Author Profile Icon Mahender Pal
Mahender Pal
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Table of Contents (14) Chapters Close

Preface 1. Introduction to Dynamics 365 CE 2. Implementation Methodology FREE CHAPTER 3. Requirement Gathering and Analysis 4. Preparing Functional and Technical Design Documents 5. Configuring Your Dynamics 365 CE Organization 6. Customizing Dynamics 365 CE 7. Extending Dynamics 365 CE 8. Integrating Dynamics 365 CE with Other Applications 9. Business Intelligence and Reporting 10. Testing and User Training Planning 11. Migration and Upgrade 12. Deployment and Go-Live Support 13. Other Books You May Enjoy

Extendibility architecture

The Dynamics 365 CE application is known as a highly extendable business application. Its extendibility platform gives us many options to extend the capability of Dynamics 365 CE, such as customizing business entities or creating new entities, writing client-side extensions, developing custom plugins, and so on. In Chapter 6, Customizing Dynamics 365 CE, we discussed customizing entities and views and creating new business entities, fields, forms, and site maps without the need for any coding. We also discussed the solution concept, which makes it easy to move our changes from one environment to another.

Another great feature of Dynamics 365 CE is its support for writing code in commonly used languages such as JavaScript, jQuery, HTML, and .NET. We can also write custom components outside of Dynamics 365 CE while utilizing Dynamics 365 CE APIs for integration...

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