Celebrating your failures
I know it's mushy, but actually, one of the key points to know is to also celebrate your failures. If you fail to communicate that you failed and explore why and how you failed, you're missing out on a learning opportunity. As soon as you start celebrating your failures, people will feel less scared to fail. I also think that the most innovative engineer is an engineer who feels free to innovate.
Viktor Farcic: We just need to convince management not to fire people when they fail.
Wian Vos: Right! That's one of the most important mind-shifts that you, as a manager, need to make in DevOps.
Viktor Farcic: But isn't that kind of embracing the inevitable? Saying that you know that you're going to fail?
Wian Vos: True, but if you don't embrace failure, your team is going to cover it up for you, and they're not going to learn anything. Or if the person that failed might learn something, the rest won't learn...