FAQs

What is the delivery time and cost of print book?

Shipping Details

USA:

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.

Unfortunately, due to several restrictions, we are unable to ship to the following countries:

Afghanistan
American Samoa
Belarus
Brunei Darussalam
Central African Republic
The Democratic Republic of Congo
Eritrea
Guinea-bissau
Iran
Lebanon
Libiya Arab Jamahriya
Somalia
Sudan
Russian Federation
Syrian Arab Republic
Ukraine
Venezuela

What is custom duty/charge?

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order?

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges?

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.

How can I cancel my order?

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact customercare@packt.com with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at customercare@packt.com using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy?

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on customercare@packt.com with the order number and issue details as explained below:

If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on customercare@packt.com within one hour of placing the order and we will replace/refund you the item cost.
Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on customercare@packt.com who will be able to resolve this issue for you.
You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on customercare@packt.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged?

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use?

You can pay with the following card types:

Visa Debit
Visa Credit
MasterCard
PayPal

What is the delivery time and cost of print books?

Shipping Details

USA:

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Unfortunately, due to several restrictions, we are unable to ship to the following countries:

Afghanistan
American Samoa
Belarus
Brunei Darussalam
Central African Republic
The Democratic Republic of Congo
Eritrea
Guinea-bissau
Iran
Lebanon
Libiya Arab Jamahriya
Somalia
Sudan
Russian Federation
Syrian Arab Republic
Ukraine
Venezuela

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Amazon verified reviews

Gregory Go Mar 23, 2023

I really wish I could rate this book more than 5 stars. After reading it you can tell how thorough it is packed with information that will help anyone pass the exam but its taught in a way that anyone can understand the concepts. I have ready many a book on this topic but Ian finds a way to give examples that will make anyone understand the topic. On top of this wonderful book he has a website with a self study guide, flash cards, and labs that will prepare you to pass the exam on your first try. You want to get your Security +? What are you waiting for buy the book and get the results.

Amazon Verified review

Amazon Customer Sep 01, 2023

I passed my security plus exam today and it was all thanks to Ian Neil’s book. The study material and test prep exams are fantastic a must buy!!!

Jamie Fields Feb 01, 2023

I finished ch. 1 last night... one of the things I like about your guide is the open ended questions at the end of each chapter.It requires memory recall and the need to go back into the chapter if need be. In my opinion it helps to reinforce what I'm learning. Most guides have multiple choice which does require someone to still know the information but one can also do process of elimination if an educated guess is required.Everyone has different learning styles which is why most people advise learners to find a video course, a guide, and labs.He also provides a free website with practice questions and flash cards.

FlyTysun Sep 17, 2023

⭐⭐⭐⭐⭐The “CompTIA Security+: SY0-601 Certification Guide: Complete coverage of the new CompTIA Security+ (SY0-601) exam to help you pass on the first attempt, 2nd Edition” is nothing short of exceptional. As someone preparing for the Security+ exam, this guide was my invaluable companion on the journey to success.The book’s comprehensive coverage of the SY0-601 exam is impressive, leaving no stone unturned. It provides clear explanations, practical examples, and real-world scenarios that helped me grasp complex security concepts with ease. The step-by-step approach to each topic and the practice questions at the end of each chapter were instrumental in reinforcing my understanding.What’s even more remarkable is that it delivered on its promise—I passed my Security+ exam on the first attempt! The guidance and insights provided by this guide were undoubtedly a key factor in my success.In summary, this book is a five-star resource that I wholeheartedly recommend to anyone preparing for the Security+ exam. It’s thorough, user-friendly, and, most importantly, effective in helping you achieve your certification goals. Thank you for creating such a valuable tool for aspiring IT professionals! 📚💻🌟

LM Sep 19, 2023

The goal of this book is to prepare the reader to pass the Security+ exam, and it worked!This book is written well even for those who haven’t worked in cybersecurity (like I haven’t). It gives thorough explanations without being overwhelming.Practical examples throughout the book provide the “why,” “why not,” and “when” which I did not get from other popular books.Exam Tips are labeled as such and are in easy-to-spot boxes inside the reading.Chapter Review Questions are well written with detailed answers in the back of the book.Illustrations give visual reinforcement of text. White space is plentiful allowing for smooth flow and for easily spotting information when answering questions or reviewing.There is an excellent free Companion Website, too. It has a 12-week study guide, flash cards, labs, mock exams, PBQs, videos, etc.

CompTIA Security+: SY0-601 Certification Guide: Complete coverage of the new CompTIA Security+ (SY0-601) exam to help you pass on the first attempt , Second Edition

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