The first thing we need to do is identify the set of intents we want to support in this conversational agent. An intent is just an action that the end user may express, and that we want the application to support. Identifying the set of intents is actually pretty straightforward and can be derived from virtually any existing banking web application.
This is a pretty common example of a typical set of actions you can perform on a banking application:
Here is the list of banking services that you might find on the Web:
- ACCOUNTS: Information on what accounts you have, and their balances, along with other information about the account
- MESSAGES: Where you would receive any notifications from the bank
- FUNDS TRANSFER: Enables you to move money between your own accounts
- MEMBER TO MEMBER: Supports transferring money from your account to...
