IT Service Provider Acquisition and Management
Acquiring and managing IT service providers effectively includes selecting the right third-party providers, establishing clear contracts, monitoring service levels, and ensuring that the partnership aligns with the organization’s goals and needs. Outsourcing services to a third-party vendor is a widely accepted practice in today’s world for two major reasons. One of them is the tremendous savings in cost and the other is to avail the service of experts in the field.
CISA aspirants should be aware of the following important terms with respect to outsourcing:
- Insourced: Activities performed by the organization’s own staff
- Outsourced: Activities performed by the external vendor’s staff
- Hybrid: Activities performed jointly by staff from both the organization and the vendor
- Onsite: Staff working onsite in the IT department
- Offsite: Staff working from remote locations in the same geographical...
