Key concepts for quality management

The goal of any project is to complete the deliverables as stated by the requirements and to make sure that they function the way they are supposed to. If your result is a bicycle, it could meet all the scope requirements and be the best-looking bicycle on the road. However, if the chain falls off and the brakes don't work, then it's just a large sculpture; isn't it? Failure to meet quality requirements can have serious negative consequences for any or all of the project stakeholders. According to the International Organization for Standardization (ISO 9000 series), the definition of quality is "the degree to which a set of inherent characteristics fulfill requirements." The project manager and team's job is to determine which requirements for both quality and grade are necessary.

Quality versus grade

Grade is a category assigned to products or services having the same functional use but different...