Assessment exam answers (Chapter 9)

Question 1

You and your team are working on a crucial project for your best customer. They have asked you to create a cell phone for the elderly for mass production. The requirements state that the phone must have larger buttons and an amplifier for the earpiece, and that is it. They want a simple and usable design. Your team creates the phone, and all tests prove the phone functions the way it should. Which of the following best describes the phone?

1. High quality and high grade
2. Low quality and low grade
3. High quality and low grade
4. Low quality and high grade

Low grade means fewer features or functions. As long as it works, it is considered quality.

Question 2

Which of the following is the best description of the cost of quality?

1. Internal failure costs and external failure costs
2. External failure costs and rework
3. Loss of business and internal failure costs
4. Internal costs and training costs

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