Expansion: What makes the evolved AI product special?

If we’re not strategic about the impact and value AI capabilities will bring to a product experience, we’re investing in an infrastructural and resource-intensive program that won’t bring the reward we envision at the beginning. Evolving an existing traditional software product into an AI product isn’t a paradigm shift only in terms of what experience it will offer your customers and users; it also impacts how your company effectively operates. It’s an internal and external paradigm shift that’s felt by all.

That’s why being intentional with how you’re going to approach AI transformation is important from the start. You want to end up with a product that’s significantly improved with AI because the alternative is costly in many ways. In this section, we’ll talk about the aspects of AI integration that can bring value and the various ways that value is manifested...