Google’s home security system, Nest Secure’s had a hidden microphone; Google says it was an “error”

Earlier this month, Google upgraded its home security and alarm system, Nest Secure to work with its Google Assistant. This meant that Nest Secure customers would be able to perform tasks like asking Google about the weather. The device came with a microphone for this purpose, without it being mentioned on the device’s published specifications.

On Tuesday, a Google spokesperson got in touch with Business Insider and told them that the miss was an “error” on their part. “The on-device microphone was never intended to be a secret and should have been listed in the tech specs.
Further, the Nest team added that the microphone has “never been on” and is activated only when users specifically enable the option. As an explanation as to why the microphone was installed in the devices, the team said that it was in order to support future features “such as the ability to detect broken glass.”

Before sending over an official statement to Business Insider, the Nest team replied to a similar concern from a user on Twitter, in early February.

https://twitter.com/treaseye/status/1092507172255289344

Scott Galloway, professor of marketing at the New York University Stern School of Business, has expressed strong sentiments regarding this news on Twitter

https://twitter.com/profgalloway/status/1098228685155508224

Users have even accused Google of “pretending the mistake happened” and slammed Google over such an error.

https://twitter.com/tshisler/status/1098231070275686400

https://twitter.com/JoshConstine/status/1098086028353720320

Apart from Google, there have also been multiple cases in the past of Amazon Alexa and Google home listening to people’s conversations, thus invading privacy. Earlier this year, a family in Portland, discovered that its Alexa-powered Echo device had recorded their private conversation and sent it to a random person in their contacts list.

Google’s so-called “error” can lead to a drop in the number of customers buying its home security system as well as a drop in the trust users place in Google’s products. It is high time Google starts thinking along the line of security standards and integrity maintained in its products.