Management of External Services and Relationships
Today, outsourcing services to a third-party vendor is a widely accepted practice for two major reasons. One of them is the tremendous cost savings and the other is to allow the organization to benefit from the service of experts in a specific field.
CISM aspirants should be aware of the following terms with respect to outsourcing:
- Insourced: Activities performed by the organization's own staff
- Outsourced: Activities performed by the vendor's staff
- Hybrid: Activities performed jointly by staff from both the organization and the vendor
- Onsite: Staff working onsite in the IT department
- Offsite: Staff working from remote locations in the same geographical area
- Offshore: Staff working from remote locations in different geographical areas
Evaluation Criteria for Outsourcing
CISM aspirants should understand the evaluation criteria for outsourcing any function. Certain functions cannot...
